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Certificate in Front Office Executive (Hotel & Resort)

Job Description

To train professionals to efficiently manage front office operations in hotels and resorts, ensuring excellent guest service, smooth workflow, and operational efficiency.


Objective: The Certified Front Office Executive course is designed to train participants in the professional management of front office operations in hotels and resorts. It covers essential skills such as guest reception, reservation management, check-in/check-out procedures, billing, handling guest inquiries and complaints, concierge services, and effective communication.

Eligibility Criteria

Criteria 1

Criteria 2

Experience

Training Qualification

12th

Pursuing Continuous Schooling

1 Year

None

12th

Passed

6 Months

None

Degree

Passed

No Experience

None


Sector

Tourism & Hospitality

Certifying Bodies

National Education Training And Development

Type of Organisation

Board of Vocational Education

Occupation Standards/Syllabus

NCO Code

Mandatory/ Optional

Duration

  • Module 1: Introduction to Front Office Operations

  • Module 2: Reservation and Booking Procedures

  • Module 3: Check-in and Check-out Processes

  • Module 4: Guest Services and Concierge Operations

  • Module 5: Front Office Administration and Reporting

  • Module 6: Technology, Security, and Professional Skills





N/A





Mandatory





3 Months


Learning Module In Job Role/Syllabus

Career Opportunities

  • Front Office Executive – Hotels / Resorts

  • Front Desk Executive / Receptionist

  • Guest Service Executive – Front Office

  • Reservations Executive – Hotels / Resorts

  • Concierge Assistant – Hotels / Resorts

  • Shift Leader – Front Office

  • Assistant Front Office Manager

  • Front Office Manager – Hotels / Resorts


Duration Hours

Theory :

100

Practical :

100

Employability Skills :

30

OJT (Mandatory) :

20

Specializations in Course

  • Property Management Systems (PMS) operations

  • Front office communication and guest handling

  • Reservation and billing systems expertise

  • Service recovery and complaint handling

  • Multilingual communication abilities

  • Hospitality customer service excellence


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