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Certificate in Tourism Operations Manager

Job Description

To train professionals to manage and optimize tourism operations, ensuring efficient services, excellent guest experiences, and sustainable growth.


Objective: The Certified Tourism Operations Manager course is designed to equip professionals with the knowledge and skills required to oversee and optimize tourism operations effectively. The program focuses on planning, managing, and coordinating tourism products and services, including transportation, accommodation, attractions, and guided experiences.

Eligibility Criteria

Criteria 1

Criteria 2

Experience

Training Qualification

12th

Passed

1 Year

None

Degree

Pursuing Continuous Schooling

6 Months

None

Degree

Passed

No Experience

None


Sector

Tourism & Hospitality

Certifying Bodies

National Education Training And Development

Type of Organisation

Board of Vocational Education

Occupation Standards/Syllabus

NCO Code

Mandatory/ Optional

Duration

  • Module 1:Introduction to Tourism Operations Management

  • Module 2:Tour Planning and Product Development

  • Module 3:Customer Service and Guest Experience Management

  • Module 4:Marketing and Promotion of Tourism Operations

  • Module 5: Team Leadership and Human Resource Management

  • Module 6:Financial and Risk Management




N/A





Mandatory




3 Months



Learning Module In Job Role/Syllabus

Career Opportunities

  • Tourism Operations Manager

  • Destination Operations Coordinator

  • Tour & Activity Supervisor

  • Guest Services & Experience Manager – Tourism

  • Operations & Logistics Executive

  • Regional Tourism Operations Head

  • Event & Excursion Manager

  • Director – Tourism Operations & Experience

  • Tourism Consultant – Operations & Management

  • Eco & Adventure Tourism Operations Manager


Duration Hours

Theory :

100

Practical :

100

Employability Skills :

20

OJT (Mandatory) :

30

Specializations in Course

This program equips learners with tourism operations management, destination planning, guest services, stakeholder coordination, vendor & supplier management, budget & resource allocation, compliance, service quality standards, activity scheduling, and digital tourism tools, enabling graduates to manage tourism operations effectively.

Graduates are in demand across tourism boards, destination management companies (DMCs), hotels, resorts, heritage & eco-tourism sites, adventure tourism companies, travel agencies, cruise operators, and international tourism organizations.


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