Certificate in Front Office Executive (Hotel & Resort)

Certificate in Front Office Executive (Hotel & Resort)

Job Description

To train professionals to efficiently manage front office operations in hotels and resorts, ensuring excellent guest service, smooth workflow, and operational efficiency.

Objective: The Certified Front Office Executive course is designed to train participants in the professional management of front office operations in hotels and resorts. It covers essential skills such as guest reception, reservation management, check-in/check-out procedures, billing, handling guest inquiries and complaints, concierge services, and effective communication.

Eligibility Criteria

Criteria 1	Criteria 2	Experience	Training Qualification
12th	Pursuing Continuous Schooling	1 Year	None
12th	Passed	6 Months	None
Degree	Passed	No Experience	None

Sector

Tourism & Hospitality

Certifying Bodies

National Education Training And Development

Type of Organisation

Board of Vocational Education

Learning Module In Job Role/Syllabus

Occupation Standards/Syllabus	NCO Code	Mandatory/ Optional	Duration
Module 1: Introduction to Front Office Operations Module 2: Reservation and Booking Procedures Module 3: Check-in and Check-out Processes Module 4: Guest Services and Concierge Operations Module 5: Front Office Administration and Reporting Module 6: Technology, Security, and Professional Skills	N/A	Mandatory	3 Months

Career Opportunities

Front Office Executive – Hotels / Resorts
Front Desk Executive / Receptionist
Guest Service Executive – Front Office
Reservations Executive – Hotels / Resorts
Concierge Assistant – Hotels / Resorts
Shift Leader – Front Office
Assistant Front Office Manager
Front Office Manager – Hotels / Resorts

Duration Hours

Theory :

100 Practical :

100 Employability Skills :

30 OJT (Mandatory) :

20

Specializations in Course

Property Management Systems (PMS) operations
Front office communication and guest handling
Reservation and billing systems expertise
Service recovery and complaint handling
Multilingual communication abilities
Hospitality customer service excellence

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