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Certificate in Hospitality and Tourism Management

Job Description

To provide in-depth knowledge of hospitality and tourism management for delivering exceptional service and supporting sustainable tourism.


Objective: The Certificate in Hospitality and Tourism Management is designed to provide learners with a thorough understanding of the principles and practices involved in hospitality services and tourism operations. The course covers customer service, hotel and restaurant management, travel planning, event coordination, and sustainable tourism development.

Eligibility Criteria

Criteria 1

Criteria 2

Experience

Training Qualification

12th

Pursuing Continuous Schooling

1 Year

None

12th

Passed

6 Months

None

Degree

Passed

No Experience

None


Sector

Tourism & Hospitality

Certifying Bodies

National Education Training And Development

Type of Organisation

Board of Vocational Education

Occupation Standards/Syllabus

NCO Code

Mandatory/ Optional

Duration

  • Introduction to Hospitality and Tourism

  • Front Office Operations and Management

  • Food and Beverage Management

  • Housekeeping and Accommodation Operations

  • Travel and Tourism Operations

  • Customer Service Excellence in Hospitality



N/A






Mandatory




2 Months




Learning Module In Job Role/Syllabus

Career Opportunities

  • Front Office Assistant / Receptionist (Hotel)

  • Guest Relations Executive

  • Travel Consultant / Tour Executive

  • Hotel Operations Trainee / Management Trainee

  • Food & Beverage (F&B) Service Staff

  • Housekeeping Executive

  • Reservation Executive (Hotels/Airlines)

  • Airlines Ground Staff / Airport Hospitality Executive

  • Cruise Line Hospitality

  • Event Coordinator / Hospitality Executive


Duration Hours

Theory :

80

Practical :

80

Employability Skills :

30

OJT (Mandatory) :

20

Specializations in Course

  • Guest relationship management

  • Communication and interpersonal skills

  • Hospitality etiquette and service standards

  • Travel booking and itinerary planning

  • Hotel and restaurant operations

  • Tourism destination knowledge

  • Crisis handling and complaint resolution


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